RENTAL POLICY
We recommend that you reserve items as early as possible to ensure availability. We only have a small inventory from which to select, and some items are more popular than others and may not be available for last-minute rentals. A $100 reservation deposit will hold your rental dates.LENGTH OF RENTALS:
The standard rental period is for a minimum of one week (We ship Monday to arrive Tuesday, and expect you to return ship Monday to arrive Tuesday) with discounts available for longer-term rentals.
DEPOSITS:
A $500 security deposit is required for all rentals, and is payable upon return of your signed contract. This amount is to cover any minor damages or extensions of rentals beyond the terms of the original contract. The deposit check is negotiated and the deposit is refunded subsequent to return and inspection of the drop. Any repair costs are deducted from the deposit. If the repairs exceed the deposit, you will be billed for the additional costs.
DAMAGES:
The customer is responsible for any damage or losses to the drop from the time it leaves our studio until it is received by us from the customer or the carrier. If items are damaged, the customer will be invoiced for repair costs or for replacement cost.
INSURANCE:
Prior to shipment, arrangements should be made to provide insurance coverage for the replacement cost of the items being rented and naming David Ludwig and Silk Spirit as additional insured on your liability policy. If coverage for replacement of rental items is unavailable or too costly, we will cover the replacement value of the rented items on our policy. The cost for this coverage is 15% of the invoice amount.
SHIPPING:
All items are shipped freight collect from our studio in Larkspur, California via insured UPS overnight. Shipments must be returned to our studio by this the same carrier with freight and insurance costs prepaid. Items returned to us on our account or C.O.D. will be subject to a handling charge of 20% of the shipping cost.
LATE RETURNS:
The term of the rental contract allows time for the equipment to be shipped for your event and returned to us. Since other customers may need the items for their event, prompt return of rental items is extremely important. Accordingly, items postmarked by the freight carrier subsequent to the return date on the contract will be invoiced $50.00 for the first day late and 20% of the total order for every day thereafter.
CANCELLATION:
A reservation may be cancelled up to 10 days prior to the scheduled shipment date without penalty. Items cancelled less than 10 days prior to scheduled shipment date will be invoiced